5. Yes, we can upgrade you to business class or first class after the airplane’s doors close. No, we don’t do it very often, partly because on some airlines we have to file a report explaining why we did it, partly because there has to be a meal for you, and partly because the forward cabins are often full. Who do we upgrade? Not the slob who’s dressed in a dirty tank top. It helps if you’re extremely nice, well dressed, pregnant, very tall, good looking, one of our friends, or all of the above.
That actually happened to me. I was wearing a suit and cashmere longcoat when I was getting ready to board a flight from Italy to Houston to visit my parents. I got upgraded from Coach to Business Class for the trip to Houston and the trip back to Italy. But, I was very nice when they couldn't find my reservation, and was I dressed well enough that I didn't look out of place in that section.
I am disappointed that the airlines have cut back on how they pay their service crews, I am sure that doesn't happen to the pilots.
That's funny about the decaf, makes sense, but if it's a short flight, I don't really see the need to do that. Also, a lot of people have to work while they are flying, so if they ask for regular coffee, they should get it. I don't know if just one flight attendent was interviewed, but she/he sounds too paternalistic for that job.