Fez Posted August 3, 2010 Group: Royal Member Followers: 3 Topic Count: 683 Topics Per Day: 0.12 Content Count: 11,128 Content Per Day: 2.00 Reputation: 1,352 Days Won: 54 Joined: 02/03/2009 Status: Offline Birthday: 12/07/1952 Share Posted August 3, 2010 Customer "Care" call centers......... All that they have right in the definiton is call... And call...And call....And call....... Link to comment Share on other sites More sharing options...
~candice~ Posted August 3, 2010 Group: Royal Member Followers: 5 Topic Count: 955 Topics Per Day: 0.16 Content Count: 11,318 Content Per Day: 1.89 Reputation: 448 Days Won: 33 Joined: 12/16/2007 Status: Offline Share Posted August 3, 2010 Customer "Care" call centers......... All that they have right in the definiton is call... And call...And call....And call....... Link to comment Share on other sites More sharing options...
MorningGlory Posted August 3, 2010 Group: Royal Member Followers: 0 Topic Count: 1,022 Topics Per Day: 0.16 Content Count: 39,193 Content Per Day: 6.10 Reputation: 9,977 Days Won: 78 Joined: 10/01/2006 Status: Offline Share Posted August 3, 2010 You're not alone, fez. I won't call them unless there is no other choice available. Link to comment Share on other sites More sharing options...
~Shalhevet~ Posted August 3, 2010 Group: Royal Member Followers: 1 Topic Count: 334 Topics Per Day: 0.06 Content Count: 2,049 Content Per Day: 0.38 Reputation: 120 Days Won: 4 Joined: 08/13/2009 Status: Offline Share Posted August 3, 2010 Me too. Link to comment Share on other sites More sharing options...
ladypeartree Posted August 3, 2010 Group: Royal Member Followers: 37 Topic Count: 540 Topics Per Day: 0.08 Content Count: 32,935 Content Per Day: 5.04 Reputation: 23,688 Days Won: 232 Joined: 06/21/2006 Status: Offline Birthday: 02/23/1953 Share Posted August 3, 2010 when you pay peanuts you get monkeys Link to comment Share on other sites More sharing options...
paperflower Posted August 3, 2010 Group: Junior Member Followers: 0 Topic Count: 12 Topics Per Day: 0.00 Content Count: 91 Content Per Day: 0.01 Reputation: 0 Days Won: 0 Joined: 06/26/2006 Status: Offline Share Posted August 3, 2010 Now don't forget to add the fact that the person you are speaking with is often in another country. I tried calling the CCS on early morning and I was patched to 8 people as I drove to work.....EIGHT....and on the last call I told the CCS rep that she was the 8th person and that I was tired of having to tell my problem. She apologized and sent me to another person...by that time I was at work.....did I ever get my problem fixed......NO. I have gotten to the point now that I don't do contracts with any service that I can do without the contract....ie cell phone......so that if I have to leave them due to poor service I am not being fined. I keep a cell phone but when my phone wears out I just purchase a new one and put in my sims card.....(pre paid phones are cheap and the cards work as long as a sims card is required) Link to comment Share on other sites More sharing options...
Fez Posted August 3, 2010 Group: Royal Member Followers: 3 Topic Count: 683 Topics Per Day: 0.12 Content Count: 11,128 Content Per Day: 2.00 Reputation: 1,352 Days Won: 54 Joined: 02/03/2009 Status: Offline Birthday: 12/07/1952 Author Share Posted August 3, 2010 Now don't forget to add the fact that the person you are speaking with is often in another country. I tried calling the CCS on early morning and I was patched to 8 people as I drove to work.....EIGHT....and on the last call I told the CCS rep that she was the 8th person and that I was tired of having to tell my problem. She apologized and sent me to another person...by that time I was at work.....did I ever get my problem fixed......NO. I have gotten to the point now that I don't do contracts with any service that I can do without the contract....ie cell phone......so that if I have to leave them due to poor service I am not being fined. I keep a cell phone but when my phone wears out I just purchase a new one and put in my sims card.....(pre paid phones are cheap and the cards work as long as a sims card is required) I know the feeling! My cell contract (two year), is on a month to month now. And thats the way I am going to keep it. At least that way I have the choice. If i need a new phone (I have really abused my old one - the thing seems indestructible ), I will buy one. Link to comment Share on other sites More sharing options...
Guest Posted August 4, 2010 Share Posted August 4, 2010 I know that feeling all too well. Last time I had to call one of those centers, the person I got had such a bad accent I couldn't understand them. So I took a slightly different tack than they were expecting: I asked them if they had any German speakers and got someone I could actually understand. The problem never got fixed, but the stone silence when I asked for a German speaker was priceless! Link to comment Share on other sites More sharing options...
ladypeartree Posted August 4, 2010 Group: Royal Member Followers: 37 Topic Count: 540 Topics Per Day: 0.08 Content Count: 32,935 Content Per Day: 5.04 Reputation: 23,688 Days Won: 232 Joined: 06/21/2006 Status: Offline Birthday: 02/23/1953 Share Posted August 4, 2010 I know that feeling all too well. Last time I had to call one of those centers, the person I got had such a bad accent I couldn't understand them. So I took a slightly different tack than they were expecting: I asked them if they had any German speakers and got someone I could actually understand. The problem never got fixed, but the stone silence when I asked for a German speaker was priceless! I LOVE it ...I thinkI will try it next time but I will ask for a Russian Link to comment Share on other sites More sharing options...
paperflower Posted August 4, 2010 Group: Junior Member Followers: 0 Topic Count: 12 Topics Per Day: 0.00 Content Count: 91 Content Per Day: 0.01 Reputation: 0 Days Won: 0 Joined: 06/26/2006 Status: Offline Share Posted August 4, 2010 I am month to month and AT&T.... and that is all they are going to get out of me Now don't forget to add the fact that the person you are speaking with is often in another country. I tried calling the CCS on early morning and I was patched to 8 people as I drove to work.....EIGHT....and on the last call I told the CCS rep that she was the 8th person and that I was tired of having to tell my problem. She apologized and sent me to another person...by that time I was at work.....did I ever get my problem fixed......NO. I have gotten to the point now that I don't do contracts with any service that I can do without the contract....ie cell phone......so that if I have to leave them due to poor service I am not being fined. I keep a cell phone but when my phone wears out I just purchase a new one and put in my sims card.....(pre paid phones are cheap and the cards work as long as a sims card is required) I know the feeling! My cell contract (two year), is on a month to month now. And thats the way I am going to keep it. At least that way I have the choice. If i need a new phone (I have really abused my old one - the thing seems indestructible ), I will buy one. Link to comment Share on other sites More sharing options...
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