Do we have a computer fixer on board?

[angels4u]

I have to leave early in the morning ...so I really should be going to bed,appointment with surgeon,please pray for safe traveling as this is going to be a long day,we have to go to Halifax is about 41/2 hours away from where we live!  Goodnight and thank you all very much for your help.  I will check maybe on Saturday if there's another way to fix this problem? Good night(computer seem to be more stable in this safe mode  hmmm..strange!

[Mcgyver]

 

 

I  have my pictures already saved on a usb (did that a long time AGO|) and I can't even get into anything anymore..........I know there is a way for people to get into my computer,would you be able to do that?I'm on my husbands pc now....

 

 

Usually you have to remove the HDD and hook it up to another machine as a slave and if the HDD is accessible, you can get files you want to save that way.  But your problem with the drivers can't really be fixed that way.  It is only useful to access files on the HDD.

 

Thanks for trying to help!!! So strange that I'm able to get online in the safe mode!!!

 

 

Not unusual at all...Safe mode loads only the bare-bones necessary drivers...for such a time as this.

 

The next step is to eliminate the HDD as a problem source, and to recover any corrupted data and repair any bad sectors...to do that we use what is called chkdsk.

 

Since you're in safe mode, Start> type in cmd....you'll see what looks like a little black box icon with cmd next to it. RIGHT click and select "run as administrator"

 

When the actual cmd (short for command prompt) comes up, type in: chkdsk /r (notice that there is a space between the k and the /) and hit enter.

 

You will probably see a message telling you that the volume is locked, and asking if you want to run chkdsk at the next start up.

 

type y (for yes) and enter

 

You will see a message telling you that chkdsk will run the next time the computer is started.

 

type: exit and hit enter...then reboot the computer. Walk away and have a cup of tea while chkdsk does its thing....the screen will be black, and if it seems to be hanging, that is normal. Do not interrupt or power down the computer...it will eventually start going again.

 

When chkdsk is done, it will give you a summary and boot the computer...hopefully this will solve the issue!

[The_Patriot21]

OK sorry all just now came upon this topic I've been busy. Trying the chkdsk is a really good idea, if it doesn't work I have a few more things we can try. Just might have to give me time I am out of town at work right now and posting on my smartphone isn't always the easiest.

[missmuffet]

OK sorry all just now came upon this topic I've been busy. Trying the chkdsk is a really good idea, if it doesn't work I have a few more things we can try. Just might have to give me time I am out of town at work right now and posting on my smartphone isn't always the easiest.

Pat,I have a little computer question for you.Please check your PM's  .

[The_Patriot21]

after reading through the thread, I think mcgyver is on the right track with the video card, it seems to be a hardware related issue, probably pertaining to your video card. I would go ahead and run chkdsk like suggest, and it would not hurt to download and run memtest86+ scroll down and download the pre compiled bootable ISO and burn that to DVD, then put into the DVD drive of the computer in question, and let run for a few hours, perhaps overnight, to rule out both the hard disc, and the memory. After it is done running, if it reads 0 errors, your memory is fine-if it reads any errors at all, its time for new memory.

 

If its the video card, which I suspect it is, don't worry you can usually find them decently cheap, however, you got to be careful which ones you buy-something like this should work for your system. theyre easy to replace, but lets see if we can eliminate the hard drive (chkdsk) and memory (memtest86+) first just to be on the safe side.

 

@ bopeep, check  your inbox-you should have the solution to your problem there. If not, pm me back and we can go from there.

[angels4u]

 

 

 

I  have my pictures already saved on a usb (did that a long time AGO|) and I can't even get into anything anymore..........I know there is a way for people to get into my computer,would you be able to do that?I'm on my husbands pc now....

 

 

Usually you have to remove the HDD and hook it up to another machine as a slave and if the HDD is accessible, you can get files you want to save that way.  But your problem with the drivers can't really be fixed that way.  It is only useful to access files on the HDD.

 

Thanks for trying to help!!! So strange that I'm able to get online in the safe mode!!!

 

 

Not unusual at all...Safe mode loads only the bare-bones necessary drivers...for such a time as this.

 

The next step is to eliminate the HDD as a problem source, and to recover any corrupted data and repair any bad sectors...to do that we use what is called chkdsk.

 

Since you're in safe mode, Start> type in cmd....you'll see what looks like a little black box icon with cmd next to it. RIGHT click and select "run as administrator"

 

When the actual cmd (short for command prompt) comes up, type in: chkdsk /r (notice that there is a space between the k and the /) and hit enter.

 

You will probably see a message telling you that the volume is locked, and asking if you want to run chkdsk at the next start up.

 

type y (for yes) and enter

 

You will see a message telling you that chkdsk will run the next time the computer is started.

 

type: exit and hit enter...then reboot the computer. Walk away and have a cup of tea while chkdsk does its thing....the screen will be black, and if it seems to be hanging, that is normal. Do not interrupt or power down the computer...it will eventually start going again.

 

When chkdsk is done, it will give you a summary and boot the computer...hopefully this will solve the issue!

 

Thank you again,the computer is doing the chkdsk scan .......hopefully we see results! I let you know a.s.a.p

[angels4u]

after reading through the thread, I think mcgyver is on the right track with the video card, it seems to be a hardware related issue, probably pertaining to your video card. I would go ahead and run chkdsk like suggest, and it would not hurt to download and run memtest86+ scroll down and download the pre compiled bootable ISO and burn that to DVD, then put into the DVD drive of the computer in question, and let run for a few hours, perhaps overnight, to rule out both the hard disc, and the memory. After it is done running, if it reads 0 errors, your memory is fine-if it reads any errors at all, its time for new memory.

 

If its the video card, which I suspect it is, don't worry you can usually find them decently cheap, however, you got to be careful which ones you buy-something like this should work for your system. theyre easy to replace, but lets see if we can eliminate the hard drive (chkdsk) and memory (memtest86+) first just to be on the safe side.

 

@ bopeep, check  your inbox-you should have the solution to your problem there. If not, pm me back and we can go from there.

Thanks you for your advice I burned the memory test to a dvd and will run it adter the other test is done...I will post more if I know if its working:)\THANK YOU BOTH VERY MUCH!!!

[angels4u]

I have more information which came up under repair,: It says that it had detected a prolem and that windows has been shut down to prevent damage to the computer.

 

System_service_exeption

 

Make sure any new hardware or software is properly installed . If this is as new installation ask your hardware of software manifacturer for any update you need.

 

If problem continues disable  or  remove and new installed hardware or software '

Disable bios memory options such as caching or shadowing.

This might be done in safe mode

 

 

What does this mean? The last thing I installed was as I remember  bitdefender ,could this have caused the problem

? Where can I check what was installed?

Thanks!!

[angels4u]

Could it be that silverlight caused a problem when I installed it?When I clicked on it,it said it could not be accessed ,this can occur if window installer is not correctly installed

[Mcgyver]

Depends...but I'm willing to bet that you got a stop code of 0x0000003B...if so, then it's the result of a bad video driver.

 

Does that look like the code that was given?