Bad Customer Service Stories

[darkest_red]

My husband bought a peice of lawn equipment from sears and it was ordered and we were to pick it up the following week. Well, thank God, I started to do banking online!! I saw that a large sum had been charged to my account-because it was in pending status, I had to call the bank as to where it came from. They informed me there were 2 charges from sears. Well, when I went to sears-they politely told me it wasn't their problem,if they couldn't find it in their system. Boy, I was angry-so I asked to talk to someone else-manager. She went through all the tapes and couldn't find where the transactions took place. Mind you this 200+ transaction caused me to bounce 2 checks (and also, my bank didn't honor my overdraft protection and shift money over to cover it). My bank wanted to me to file a fraid claim on sears. Then I went back to tell the sears manager what I would do if she couldn't correct it. She recomended for me to do the same-and told me that that way-they could investigate throughout the store=should their be a bigger problem. Heared nothing from them. One week later my money was back and my bank removed all bounced charges.

There was no explaination. The sears manager said that if you come in and make a purchase and the register uses your debit card to remove it and reenter it. That removed item will be taken out of your account and not returned for about a week. I recommend cash purchase or credit card=anything that won't take away from you=where you need it.

blessing

candi

That reminded me of some of the worst customer service I've had.

A few years ago I left my bag with my phone, tickets etc on a train (not the brightest thing I've ever done!). The next morning I phoned O2 to get my phone blocked. They blocked my phone and also looked at how much I'd been spending on my mobile since I had it and suggested that it would be cheaper to go on contract rather than pay as you go. I did. My bill was supposed to be paid by Direct Debit every month but for some reason someone had cancelled the first months direct debit so I spoke to one of their customer advisors who suggested I send a cheque for the first month and she'd set up the direct debit again for the rest of the contract.

I sent a cheque but they still blocked my phone saying the bill hadn't been paid. I phoned them numerous times and they always claimed they hadn't received the cheque.

As the money from the cheque was actually from my parents account (I don't have a cheque book), they got their bank to trace the cheque and their bank traced it to the O2 account and O2's bank confirmed they had received it but O2 themselves were still denying it.

In the end it took at least a month before they admitted they had the cheque (by which time I'd sent another cheque but when I tried to cancel the first cheque they said they couldn't cancel it because it had been cashed).

I left O2 after my contract was done and I refuse to have anything to do with them anymore! (I had more trouble leaving- they'd given me the wrong code so it took ages before I could get my number transferred to the network I was going on- but I won't bore you with anymore details!)

[Candi770]

Thanks for sharings, But my question is, what happend to simple service?

Blessings

candi

[Giaour]

okay, my turn

My sister and I were at BurgerKing drive through.

We placed our order and pulled up to the window and waited.

There was noone behind us so we just sat there.

The cashier asked us to pull forward and our food would be brought out to us when it was ready.

I looked behind us again and told the cashier that we would pull up when someone pulled up behind us.

Why pull up if we are not blocking the next one in line?

The cashier was adamant, please mam pull forward.

I said we are not pulling forward because we are not blocking anyone. WE WERE ALONE AT THE PLACE!

She goes and gets the manager.

Manager says please pull forward. We say why.

She says so the buzzer doesnt go off.

WHAT????

Each order is timed and shifts are rated on their speed of service.

All computer analyzed.

I said so if we pull forward then the computer thinks we have our food?

The manager said yes.

We said well thats lieing, because we DONT have our food.

She said please pull forward.

We said, what happens when the buzzer goes off.

The biggest blankest stare came over her face as she said "I don't know, it's never happened before".

We said, is our food ready yet?

She came back with our order but we were afraid to eat it after the fuss that was made.

You never want to upset someone who touches your food!

[billie]

I know that's right about not eating food from someone I've upset.

[RGR]

I know that's right about not eating food from someone I've upset.